Terms of Service and Coaching Agreement

Effective October 8, 2026. Version 2026-10-08.

This Terms of Service and Coaching Agreement (the "Agreement") is a contract between Vanguard Training Systems LLC, a Virginia limited liability company ("Vanguard," "we," "us"), and you. It covers vanguardtrainingsystems.com, app.vanguardtrainingsystems.com, and all coaching we provide (the "Service"). If the athlete is under 18, "you" means the parent or legal guardian who accepts this Agreement. The athlete is referred to as "the athlete."

Please read Sections 6 (Commitment and Payment), 7 (Renewal), 8 (Cancellation and Refunds), 11 (Training Risks) and 13 (Limits of Liability) carefully.

1. When this Agreement applies

1.1 Applications. Applying creates no account, no contract for coaching, and no charge. We review each application individually and may decline any applicant for any lawful reason.

1.2 Formation and Start Date.

• This Agreement binds you when you check the acceptance box while setting up the account. For a minor, this is the guardian's own account.
• Your coaching term begins when your first payment succeeds (the "Start Date"). For a bank payment, a payment "succeeds" when Stripe reports it as succeeded, not when you submit it.
• Your account shows your Start Date, your cancellation deadline, your billing dates and your term end date.

1.3 What makes up this Agreement. The following documents together form the entire agreement:

• this Agreement;
• the Training Risk Acknowledgment (published at /terms#risk-acknowledgment);
• the Parent or Guardian Addendum, if the athlete is under 18;
• the Privacy Policy;
• the Consumer Health Data Privacy Policy;
• the order summary and disclosures shown at checkout.

If any of them conflict, the order summary controls for price and dates, then this Agreement, then the others. If Vanguard has agreed with you in writing to a different plan (a custom price, a different term, or complimentary coaching), that written plan controls where it differs from Sections 6 and 7.

2. Eligibility and locations

2.1 Age.

• Athletes must be at least 13 years old when they apply.
• For an athlete aged 13 to 17, a parent or legal guardian must join through their own invitation, confirm their authority, accept this Agreement and the Parent or Guardian Addendum in their own name, and make all payments.
• We do not accept anyone under 13, and we never knowingly collect information from anyone under 13.

2.2 Where the athlete lives. The athlete must live in the United States.

• If the athlete moves during the term, tell us. We will work with you to continue, adjust or end the Agreement as the law of the new state requires.
• We may decline or pause service in a location where we cannot lawfully or responsibly provide it, and the consequences follow Section 8.

2.3 Ability to train. You confirm that the athlete is able to take part in high-intent throwing, strength training, sprinting, jumping and force testing, and that no clinician has told the athlete these are unsafe.

2.4 Accurate information. The information you give us must be true and complete as far as you know. We program from what you tell us.

2.5 School and association rules. We provide private baseball training. We do not guarantee team selection, recruiting outcomes, scholarships or athletic eligibility. If the athlete's school, team or governing association limits outside training or special benefits, check those rules before participating. Tell us before accepting any arrangement connected to recruiting, endorsement or representation.

3. What the Service includes

3.1 Coaching. Vanguard provides individualized remote baseball pitching development:

• an initial assessment, which includes a neurological screening, a movement screening, a review of throwing mechanics, video-based jump, sprint and bar-speed measurement where the app supports it, and a lifestyle audit (sleep, nutrition, recovery and daily habits);
• throwing, strength, speed, mobility, breathing and recovery programming delivered in the app;
• review of the work and data the athlete logs;
• adjustments to the plan;
• messaging with your coaches;
• video analysis where the app supports it.

3.2 Service schedule.

• Initial plan. After the required intake, eligibility checks, consents and payment are completed, we provide the initial plan within three business days and confirm when training begins.
• Weekly review and runway. We review the plan weekly and keep seven calendar days of scheduled training visible. We ordinarily publish changes at least three calendar days before the affected workout. Safety, availability and equipment needs may require earlier changes, which we communicate.
• Technique video. You may submit up to two technique-video clips per week, each no longer than 60 seconds. We review them within three business days. Computer-vision uploads, such as jump testing, follow the separate capture instructions and the analyses shown as available in the app.
• Monthly review. We provide a written progress review within five business days after each completed service month. Reviews use the information you provide and do not guarantee performance or medical outcomes.
• Inbox and responses. We check the coaching inbox at least once each business day between 9 a.m. and 5 p.m. Eastern time. We respond to ordinary messages within two business days. A pain or training-stop report receives an initial response by 5 p.m. Eastern time on the next business day.
• Not emergency monitoring. This is not continuous monitoring or emergency care. Stop the affected activity immediately rather than waiting for a reply, and get appropriate medical help.
• Business days are Monday through Friday, excluding U.S. federal holidays.

3.3 Your coaches.

• Every athlete is coached by two coaches. Jackson Thorne, the head coach, sets the plan and structure and writes the strength, mobility, breathing, neurological and lifestyle work. Kurt Thomas writes the throwing program and, for some athletes, the strength and mobility work as well. Both coaches can see the athlete's records.
• If we add or change a coach, we will tell you who that coach is before they have access to the athlete's records. Every coach is bound by written confidentiality obligations.
• If a coach will be unavailable for more than three business days, we will tell you in advance where we can and keep scheduled training visible.
• If we cannot meet the commitments in Section 3.2 for more than five business days in a row, you may choose either:
  • a pause, where the payments for that period are suspended and the term end date moves back; or
  • ending the Agreement under Section 8.5.

3.4 Not medical care.

• Vanguard is not a healthcare provider. The Service is athletic performance coaching. It is not medical care, physical therapy, athletic training services, chiropractic care or any other licensed health service.
• No coach diagnoses, evaluates, treats or manages any injury, illness or medical condition. No coach makes return-to-play decisions. No provider-patient relationship is created.
• The movement screening, lifestyle audit, readiness ratings, and force and video measurements are training tools for choosing and adjusting training.
• Jackson Thorne is enrolled in a Doctor of Physical Therapy program. He is not a licensed physical therapist, athletic trainer or physician, and he does not provide physical therapy through Vanguard.

3.5 No guaranteed results. We do not promise any velocity, strength, health, injury, roster, scholarship, draft or other outcome. Results depend on starting point, age, health, consistency, sleep, nutrition and factors outside anyone's control. A testimonial or another athlete's result does not predict yours.

3.6 Measurements can be wrong. Video, device and computer-vision measurements can be inaccurate or unavailable because of capture quality, calibration or processing limits. Your coach may ask for a new capture or decline to rely on an uncertain result. No athlete's results are made public through use of the Service.

4. Accounts

4.1 Each account is for one person only. Do not share your login. Tell us right away at jackson@vanguardtrainingsystems.com if you think someone else has accessed it.

4.2 We may require multi-factor authentication or other security steps.

4.3 The athlete agrees to:

• log the training data the program asks for;
• communicate through the app or by email;
• report pain as described in Section 11.4.

5. Equipment kit

5.1 What is included. The coaching price includes one training equipment kit:

• a Pocket Radar Smart Coach radar gun;
• a Force Board Portable force dynamometer;
• a strength-training accessory bar for the Force Board;
• an ankle and wrist strap;
• a phone tripod.

The kit is not sold separately and has no separate price. If an item becomes unavailable, we may substitute an item of equal or better function, but we will tell you first and will not reduce what the item can do.

5.2 Shipping.

• We do not ship the kit during your full-refund cancellation period (Section 8.1).
• Unless your order confirmation states another agreed date, we ship within seven business days after that period ends, provided your first payment has succeeded and your enrollment requirements are complete.
• We ship to the U.S. address you provide at checkout. Shipping is at our cost.
• We send tracking when the kit ships.
• If we cannot meet the promised date, we will explain the delay and give you the options the law requires, including consenting to the delay or cancelling for a refund of what you paid for coaching not yet delivered.
• Training in the first weeks is planned so the kit is not required before it arrives.

5.3 Device compatibility. Some features connect to the Force Board through a web browser over Bluetooth. iPhone browsers do not support Bluetooth web connections. On an iPhone, Force Board results are recorded with the manufacturer's app and entered into the Vanguard app. The app shows how to do this. Before you pay, we will tell you which method applies to your phone.

5.4 Ownership.

• Title to the kit passes to you when it is delivered to your address.
• This does not limit your rights concerning missing, defective or misdescribed goods, manufacturer warranties, or any right the law does not let us exclude.
• Tell us within 30 days of delivery about anything missing or damaged in transit and we will replace it.
• After the cancellation period, a decision to stop participating does not by itself make used equipment returnable or reduce a lawful remaining coaching obligation. Qualifying early exits and statutory refunds follow Section 8.
• We never deduct an estimated kit cost from a refund.

6. Commitment, price and payment

6.1 Twelve-month commitment. Coaching is sold as a 12-month commitment (the "Initial Term") that begins on the Start Date. You choose how to pay at checkout:

These prices include the equipment kit, the assessment and all coaching during the Initial Term. There is no onboarding, platform or assessment fee. Prices include any sales tax we are required to collect; we pay it out of the price.

6.2 Billing dates.

• Monthly plans are charged on your checkout date and then on the same day of each following month. If a month has no such day, the charge falls on that month's last day.
• The Initial Term includes exactly 12 monthly payments. Your account and acknowledgment email show each date.
• A paid-in-full plan is charged once.
• Payments are processed by Stripe. We never store full card or bank numbers.

6.3 Bank payments.

• A bank payment can take several business days to succeed. Training opens when your first payment succeeds.
• For later monthly payments, your access continues while a payment that was made on time is processing, for up to five business days after its due date.
• If a bank payment fails or is returned, Section 6.5 applies.

6.4 Your monthly commitment. If you choose monthly payments, you agree to pay all 12 monthly payments of the Initial Term.

• If you stop participating before the Initial Term ends, the remaining payments stay due on their original schedule.
• We never accelerate them, and we never add fees or interest.
• The only exceptions are the exits in Section 8 and any right the law gives you.

6.5 Failed payments.

• If a payment fails, Stripe may retry it and we will tell you.
• Training features pause while a payment is more than the grace period past due. Messages, billing, cancellation, privacy requests and your account stay available.
• If an amount stays unpaid for 30 days after we give you written notice, we may end coaching. Amounts already due remain owed, and we may use lawful collection methods.
• "Amounts already due" means payments whose due date has passed. Payments that would have fallen due later are cancelled when we end coaching for non-payment.

6.6 Your payment authorization. You may withdraw your authorization for automatic charges at any time in three ways: by emailing us, through the billing controls in the app, or with the cancel button in the Stripe billing portal (Manage billing).

• If you do, we stop automatic charges.
• Any remaining Initial Term payments are then sent to you as invoices on their original due dates, payable by a method you choose.
• Withdrawing authorization does not by itself end the Agreement.

6.7 Price changes. Your price cannot change during the Initial Term. After the Initial Term, we may change the month-to-month price with at least 30 days' written notice. You can cancel before the new price applies.

6.8 Billing questions. If you believe a charge is wrong, contact us first. We will respond within five business days. You keep every right you have with your card issuer or bank.

7. After the Initial Term

7.1 Monthly plans renew automatically. If you pay monthly, when the Initial Term ends, coaching continues automatically month to month. It renews at the same monthly price, on the same billing day, to the same payment method, until you cancel. There is no further minimum commitment.

7.2 Paid-in-full plans do not renew automatically. A paid-in-full Initial Term ends after 12 months. Before it ends, we will offer you three choices:

• continue monthly;
• pay another 12 months in full at the same 10% discount;
• stop.

Nothing is charged unless you choose.

7.3 Reminders. Between 30 and 45 days before the Initial Term ends, we email you the renewal price, the renewal date and how to cancel. If coaching continues month to month, we remind you at least once a year.

7.4 How to cancel. You can cancel online at any time in three ways:

• in the app under Billing, then End coaching;
• with the cancel button in the Stripe billing portal (Manage billing);
• by emailing jackson@vanguardtrainingsystems.com.

Each method has the same effect:

• Before your Start Date or within the full-refund period (Section 8.1): everything is cancelled and refunded in full.
• During the Initial Term: renewal is turned off immediately. Coaching ends when the Initial Term ends, and the remaining Initial Term payments still apply (Section 6.4). If you cancelled through the billing portal, automatic charges stop and the remaining payments are sent to you as invoices on their original dates (Section 6.6).
• After the Initial Term: coaching ends at the end of the month already paid for, and nothing further is charged.
• We confirm every cancellation by email. You will never be required to call or talk with anyone to cancel.

8. Cancellation, early exits and refunds

8.1 Full-refund cancellation period. You may cancel for any reason at any time before your Start Date. You may also cancel until 11:59 p.m. Eastern time on the fifth business day after your Start Date. In either case, we refund every payment in full.

• Your account and acknowledgment email show the exact deadline.
• If a bank payment is still processing when you cancel, we record your cancellation immediately and stop future charges. We cancel the pending payment if the payment network allows it. If it is collected, we request a full refund. Bank processing can delay when the money returns to your account.
• We send confirmation and refund-status updates. The kit has not shipped during this period, so nothing needs to be returned.

8.2 Stopping after the cancellation period. After the cancellation period, you may stop participating whenever you choose.

• Payments made are not refunded, and remaining Initial Term payments stay due (Section 6.4), except under Sections 8.3 to 8.7 or as the law requires.
• A week of coaching counts as delivered when it is programmed and available to the athlete, whether or not it is completed.

8.3 Medical inability. A licensed doctor, physician assistant or advanced practice registered nurse may confirm that the athlete cannot use a substantial portion of the coaching for at least 30 consecutive days. If so, you may choose either:

• (a) A medical pause of up to 90 days. Payments are suspended and the term end date moves back by the length of the pause.
• (b) Ending the Agreement with no remaining installment liability.

For either option:

• We require only the confirmation needed to establish eligibility, not a diagnosis or medical records.
• We stop future charges and refund unused prepaid coaching on a daily prorated basis.

8.4 Death or permanent disability. If the athlete dies or becomes permanently unable to train:

• the Agreement ends;
• remaining payments are cancelled;
• unused prepaid coaching is refunded on a daily prorated basis.

8.5 If we end coaching.

• We may end coaching early if the athlete is not doing the work or communicating, if this Agreement is seriously breached, if continuing would be unsafe in our judgment, or for any other reason with 14 days' notice.
• If we end coaching for any reason other than non-payment or a serious breach, we refund the current month's payment and, for a paid-in-full plan, unused coaching on a daily prorated basis. Remaining monthly payments are cancelled.
• If we end coaching for non-payment or a serious breach, amounts already due (Section 6.5) remain owed.

8.6 Ending because of a privacy choice. If coaching ends because you withdraw the health data consent needed to coach safely, or ask us to delete the records we need to coach safely, then:

• remaining monthly payments are cancelled;
• unused prepaid coaching is refunded on a daily prorated basis.

Withdrawing an optional consent, such as media or marketing consent, never ends coaching. We never charge or penalize you for exercising a privacy right.

8.7 If a feature you bought is removed. If we remove a feature that is a material part of what you purchased, we will tell you. If you ask within 30 days, you may end the Agreement. Remaining monthly payments are then cancelled and unused prepaid coaching is refunded on a daily prorated basis.

8.8 How refunds work.

• Refunds go to the original payment method within 10 days of the event that makes them due.
• "Daily prorated" means the amount paid divided by the number of days in the paid service period, multiplied by the days remaining after coaching ends.
• A refund request is not a completed refund. We tell you when it completes, and we investigate any refund that fails.
• The kit is not refunded or returned except as stated in Section 5.

8.9 Rights the law gives you. If the law of the athlete's state gives you a right to cancel, a refund, a notice, a financial protection or any other protection greater than this Section, you have that right. Nothing in this Agreement waives it.

9. Programs and content

9.1 Ours.

• We own the Service and everything we create in it: programs, workouts, exercise libraries, videos, text, software, the Vanguard name and logos.
• During coaching, the athlete has a personal license to use the assigned workouts for their own training.
• Before coaching ends you may save copies of the assigned workouts. After it ends, we will send a copy on request. You may keep and use them for the athlete's own training.
• You may share them with the athlete's treating clinicians and professional advisers.
• You may not sell or publish them, or share them with another athlete or coach.

9.2 Yours.

• You keep ownership of the videos, data and messages you submit.
• You give us a license to store, process, analyze and display them only to provide the coaching and operate the Service.
• We do not use the athlete's name, image, video or results in marketing unless a separate written Media and Testimonial Consent is signed. For an athlete under 18, a guardian must also sign. You may refuse or withdraw that consent at any time.

9.3 Honest reviews. Nothing in this Agreement restricts an honest review of Vanguard.

10. Acceptable use

Do not:

• share an account;
• upload anything you have no right to share, including video of other people without their permission;
• try to access another person's data or any part of the Service you are not authorized to use;
• interfere with the Service's security or operation;
• scrape, reverse-engineer or resell the Service;
• harass anyone.

11. Training risks and safety rules

11.1 The activity is risky. Baseball pitching and the training in this program carry inherent risks of injury, some serious or permanent. These include:

• injury to the elbow (including the ulnar collateral ligament), shoulder (including the labrum and rotator cuff), back, hips, knees, ankles and other joints;
• muscle and tendon injuries and overuse injuries;
• injuries from max-intent throwing, weighted and underweighted balls, plyometrics, heavy lifting, sprinting, jumping and isometric force testing;
• equipment failure, being struck by a ball or object, and environmental conditions;
• in rare cases, cardiac events or death.

These risks exist even when training is programmed carefully and done correctly.

11.2 Remote training. No coach is physically present to supervise, inspect the training space or equipment, spot lifts, or respond to an emergency. The athlete, and for a minor the guardian, is responsible for choosing a safe place to train, using equipment correctly, warming up as programmed, having someone present when lifting heavy, and stopping when something is wrong.

11.3 Clearance. The athlete should be cleared by a licensed healthcare provider before beginning and after any injury, illness or surgery. Tell us about any condition, injury, surgery, restriction or medication that could affect training, and about any change. Coaching never overrides a clinician's restriction.

11.4 The pain rule. Stop the activity and report it in the app if the athlete feels any of these:

• sharp pain;
• pain that changes how they move;
• pain that persists after training;
• numbness or tingling;
• swelling;
• pain that wakes them at night.

Do not resume that activity until a licensed healthcare provider clears it. When pain is reported, we adjust or hold training and refer to a licensed provider. We do not decide whether the athlete is injured or when they may return from an injury.

11.5 Acknowledgment. You understand and accept the inherent risks described above.

• This Section and the Training Risk Acknowledgment are an acknowledgment of risk. They are not a release of claims for personal injury caused by negligence, and they do not ask a parent to give up or pay for a child's injury claims.
• Nothing in this Agreement limits liability for personal injury, death, gross negligence, willful misconduct, or anything else the law does not allow to be limited.

12. Warranties

Except as this Agreement expressly states, and to the extent the law allows, the Service, the app, its content and its analyses are provided "as is" and "as available," and we disclaim implied warranties. We do not promise that the app will be uninterrupted or error-free.

This Section does not limit:

• Section 5;
• manufacturer warranties on the kit;
• your rights concerning missing, defective or misdescribed goods;
• any warranty or remedy the law does not let us exclude.

13. Limits of liability

13.1 To the extent the law allows, neither side is liable to the other for indirect, incidental, special, consequential or punitive damages, including lost scholarships, lost playing opportunities or lost earnings.

13.2 To the extent the law allows, Vanguard's total liability for all claims relating to this Agreement or the Service is limited to the total amount paid to Vanguard in the 12 months before the claim arose.

13.3 Section 13 does not apply to claims for:

• personal injury or death;
• gross negligence or willful misconduct;
• fraud;
• any liability the law does not allow to be limited.

14. Indemnification

You agree to cover reasonable costs Vanguard incurs from a third party's claim caused by:

• (a) content you submitted that you had no right to submit; or
• (b) use of another person's facility or equipment in breach of that owner's rules.

This Section never covers:

• the athlete's own injury claims;
• any claim you bring against Vanguard;
• Vanguard's own negligence or misconduct.

15. Privacy and electronic records

15.1 The Privacy Policy and the Consumer Health Data Privacy Policy explain how we handle information. Health information is collected only with consent, as those policies describe.

15.2 Electronic records. We provide this Agreement, receipts, notices and other records electronically: by email to the account address, and in the app. Your electronic acceptance is your signature.

• You need a device with a current web browser and an email account to receive them.
• You may ask for a free paper copy at jackson@vanguardtrainingsystems.com.
• You may withdraw consent to electronic records by email. Because the Service is delivered only electronically, this ends coaching under Section 8.6, with remaining monthly payments cancelled and unused prepaid coaching refunded.

15.3 Service messages about billing, security, safety and renewal are sent to active athletes and guardians. Marketing email is sent only with opt-in and always includes an unsubscribe link.

16. Changes

16.1 We may update this Agreement by posting a new version and giving at least 30 days' notice by email and in the app.

• A change does not apply to the current Initial Term without your agreement, except changes required by law or changes that only benefit you.
• A new commercial obligation always requires your separate acceptance.

16.2 Earlier versions are archived. You can see the version you accepted in your account.

17. Disputes

17.1 Talk to us first. Please send a written description of any dispute to jackson@vanguardtrainingsystems.com, or by mail to the address below, so we can try to resolve it within 30 days. This does not pause or waive any deadline or right you have, and it does not stop you from contacting a regulator.

17.2 No arbitration. This Agreement does not require arbitration. It does not waive class actions. It does not prevent the use of an available small-claims court or a public regulator.

18. Governing law and venue

Virginia law governs this Agreement, except where applicable law requires another rule or gives you rights that cannot be waived. Subject to those rights and any mandatory venue rule, disputes may be brought in the appropriate state court in Arlington County, Virginia, or, where federal jurisdiction exists, the U.S. District Court for the Eastern District of Virginia.

19. General

• Severability. If any part of this Agreement is unenforceable, it is enforced to the maximum lawful extent and the rest remains in effect.
• No waiver. Not enforcing a term is not a waiver of it.
• Assignment. You may not assign this Agreement. We may assign it, with notice, to a successor that takes over the Service and honors it.
• Force majeure. If an event beyond reasonable control prevents us from coaching for more than 30 days in a row, payments pause for that period, or you may end the Agreement under Section 8.7.
• Survival. Sections 3.4, 3.5, 5.4, 6 (amounts due), 8 (refunds owed), 9, 11 to 15.2, 17, 18 and 19 survive the end of this Agreement.
• Independent relationship. Coaches are not your employer, agent or healthcare provider.

20. Contact

Vanguard Training Systems LLC, 401 12th St S, Arlington, VA 22202. Email: jackson@vanguardtrainingsystems.com.